Here at membersy, we understand that our platform would be nothing without our talented employees working with our DSO partners and their practices on a daily basis. The last 12 months have been unfamiliar for us as we acquired The CDI Group to become the industry’s largest and only enterprise-level dental membership plan platform of scale in the United States.
That being said, we wanted to highlight our talented employees who have worked tirelessly to build membersy from a small startup in 2015 to the company it is today. Starting this month, membersy will be doing a monthly Employee Spotlight Series to showcase the membersy team and what makes each of them unique. This first employee under spotlight is Tracy Swanson, our rockstar VP of Partner Success!
Q: When did you join membersy, and how has the company changed?
“I’ve been at membersy since June 2019. In my time here, we’ve gone from a company of 10 employees to over 35! When I started, we were all sharing a small office space downtown Austin. I’d have to leave the room to make a call because I was too loud and distracting for my coworkers – pretty different compared to membersy’s 6,000 sq ft HQ we occupy now. In the beginning, I was helping with a little bit of everything. Now, I’ve got the opportunity to focus on growing our Partner Success division and providing our DSO partners and practices with excellent training, coaching, and support.”
Q: What do you love most about membersy’s Partner Success division?
“Partner Success is the fun side of our business! I love to see when our partners go from in some cases not having a membership plan at all to having a vibrant, loyal member base in the thousands. The whole Partner Success team comes to work every day with a positive attitude, and I think our partners can see and hear that positivity in our voices. At the end of the day, we’re a people-first company and I love that.”
Q: What are the most important traits/skills for someone in Partner Success to have?
“Our Partner Success Team is full of energy and enthusiasm. A super important trait to me is to have inflection in your voice every time you speak with dentists, regional and office managers, treatment coordinators, etc. A good Partner Success team is a listener first and foremost. They must have the ability to listen to what the partner’s wants and needs are, and then address the topic/task ‘the membersy way.'”
Q: What is your favorite thing about working at membersy?
“Each day, every single membersy employee has the opportunity to have a positive impact on the company and the membership dentistry movement as a whole. I feel like every conversation or meeting I participate in I learn something new and come away with actionable deliverables to execute on. Plus, my co-workers are genuinely my friends. This makes working at membersy rewarding and very fun!”
Q: What is a fact about you that might surprise your coworkers?
“My dancing is even better than my singing ;).”